b. If we determine the changes are material, we will provide you with additional, prominent notice as is appropriate under the circumstances, such as via email or in another conspicuous manner reasonably designed to notify you.
3. Personal Data
a. We will collect your personal information, such as your name, company name and email address when you submit information to us via the ‘Contact Us’, ‘Open an Account’, ‘Request a Call Back’ or ‘Place an Enquiry’ form on www.nationwideservices.co.uk. This information is received and stored at firstname.lastname@example.org on our internal secure servers and is only used to provide the information or service that has been requested
b. Some personal data may be collected about you from the forms and surveys you complete, from records of our correspondence and phone calls and details of your visits to our website, including but not limited to personally identifying information like Internet Protocol (IP) addresses. Nationwide Services Group Limited may from time to time use such information to identify its visitors. We may also collect statistics about the behaviour of visitors to our website.
a. Like many websites, we also use “cookie” technology to collect additional website usage data to improve the site.
c. We only use first party cookies.
d. A first party cookie stores a small amount of text on your computer, which is created when you visit our Site.
e. By default, first-party cookies are allowed in every web browser.
f. You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
5. Google analytics
a. The GA tracking cookie tracks the number of visitors to our site www.nationwideservices.co.uk and their usage of the site.
b. We also use this to gather the statistics on page views, bounce rate, average time on site, pages per visit and percentage of new visits.
a. This function allows for the cookie consent plugin to work providing visitors the option to opt in or opt out of cookies.
7. Google Tag Manager
a. This tracking cookie is used for tracking visitors and site usage for analytical data.
8. Data locations
a. We store all of your Nationwide Services Group Limited customer data on our own secure internal servers at Nationwide House, 2 Frankton Way, Gosport PO121FR.
b. Customer data and personal data provided to us is also stored in a Customer Relationship Management (CRM) system hosted on our secure internal servers to help us improve and manage our customer products and services as efficiently as possible.
c. We will not keep your personal information for longer than necessary for our business purposes or for legal requirements.
9. Use of contact information
a. From time to time we may contact existing customers via email by using your personal identifiable information to:
i. Provide you with information on similar products and services.
ii. Send you a quotation, order confirmation, receipts or invoices.
iii. Resolve disputes, calculate and collect fees, and troubleshoot problems.
iv. Verify your identity and the information you provide.
v. Encourage a safe online experience and enforce our policies.
vi. Customise your experience, analyse usage of the Site, improve and measure interest in our products and services, and inform you about updates to our services.
vii. Provide you with information that may affect your use of the Site.
viii. Communicate news, marketing and promotional offers.
ix. Provide customer service.
x. Perform certain other business activities.
b. Upon receipt of any marketing-type of communication that is not for use in our trading relationship and general communication, you will have the opportunity to opt-out of future communications by clicking an unsubscribe link or by following the unsubscribe instructions described within the communication or otherwise notifying us at email@example.com.
10. E-newsletters or promotions
a. If a user decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc.
c. You have the right to stop receiving e-newsletters. You can opt out of email newsletters by simply clicking ‘opt out’ or ‘unsubscribe’ at the bottom of the e-newsletter, or you can request to be opted out by emailing firstname.lastname@example.org
11. People we are in contact with
a. Any personal or non-personal information provided to us via email, social media, and/or telephone may be stored on our secure internal server systems such as our CRM, internal shared drives, and email provider Outlook.
b. Any information provided to us physically in the form of a letter or account opening form may be filed at our office for internal use only.
c. If you send us a private or direct message via social media the message will be stored on the social media platform contact was made through, for no longer than a year.
12. Information sharing and disclosure
a. We engage certain trusted third parties to perform functions and provide our core services, including without limitation, delivery of products, goods and services, website hosting and maintenance, direct marketing campaigns.
b. We will share your personally identifiable information with these third parties, but only to the extent necessary to perform these functions and provide such services, and only pursuant to binding contractual obligations requiring such third parties to maintain the privacy and security of your data.
13. Compliance with Laws and Law enforcement
a. Nationwide Services Group Limited cooperates with government and law enforcement officials or private parties to enforce and comply with the law.
b. We may disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to responds to claims, legal process (including subpoenas), to protect the property and rights of Nationwide Services Group Limited or a third party, the safety of the public, or any person, to prevent or stop any illegal, unethical or legally actionable activity, or to comply with the law.
14. Access to personal information
a. Individuals can find out if we hold any personal information by making a ‘data access request’ under the Data Protection Act 1998 to email@example.com. If we do hold information about you we will:
i. give you a description of it;
ii. tell you why we are holding it;
iii. tell you who it could be disclosed to; and
iv. let you have a copy of the information in an intelligible form.
b. Nationwide Services Group Limited will accept the following forms of ID when information on your personal data is requested: a copy of your national ID card, driving license, passport, birth certificate and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required. If Nationwide Services Group Limited is dissatisfied with the quality, further information may be sought before personal data can be released.
15. Your rights as a data subject
At any point whilst Nationwide Services Group Limited is in possession of or processing your personal data, all data subjects have the following rights:
a. Right of access – you have the right to request a copy of the information that we hold about you.
b. Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
c. Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
d. Right to restriction of processing – where certain conditions apply you have a right to restrict the processing.
e. Right of portability – you have the right to have the data we hold about you transferred to another organisation.
f. Right to object – you have the right to object to certain types of processing such as direct marketing.
g. Right to object to automated processing, including profiling – you also have the right not to be subject to the legal effects of automated processing or profiling.
h. In the event that Nationwide Services Group Limited refuses your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge.
i. Nationwide Services Group Limited at your request can confirm what information it holds about you and how it is processed.
16. Retention Policy
Nationwide Services Group Limited will process personal data during the duration of any contract and will continue to store on the personal data needed for five years after the contract has expired to meet any legal obligations.
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